Tyler Wynkoop

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Resume

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About

I’m a detail-oriented IT professional working for Dell as a Senior Field Service Technician on the Boeing Company account. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Work Experience

Dell Technologies (Fairfax, VA)

Senior Field Service Technician
April ’22 – Present
System administration for users and computers in the building; Created and managed incident tickets; Assisted executives, VIPs, and top-tier management; Provided technical support to end-users and high-level management; Performed data destructs on assets with confidential information; Used an ordering system to order and keep track of replacement parts; Used asset management for IT hardware; Oversaw daily performance of computer systems; Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software.

Passion Community Church (Powhatan, VA)

IT Support Specialist and Online Tech
November ’21 – April ’22
Reviewed Microsoft product licensing agreements; Onboarded existing Apple devices into an MDM for multilocation management; Purchased and configured major workstations for Audio/Video production as well as laptops for admin work and check stations; Programmed system to broadcast music dawn till dusk in public locations; Installed audio consoles, wireless microphone and monitoring system for live and online use; Organized existing networking and media racks.
Broadcast Audio Engineer and Online Tech
August ’20 – May’21
Mix broadcast audio feed for online livestream and multisite church; Record multitrack audio and program video feed for archival purposes; Monitor online attendees to ensure no one encounters issues; Edit and upload video service for kid’s ministry.

Oblon (Alexandria, VA)

IDS Desk Team Leader
February ’20 – November ’21
Export, review, and track the Daily and Weekly Docket; Electronically marking the formal docket for Docketing; Locate and obtain files to assign them the team for preparation; Reviewing the signing table to ensure all case were signed timely by an attorney; Answering staff questions through research and working knowledge regarding Patent Office and Firm procedures; Drafting client correspondence for special situations outside of template letters
Formalities Specialist
September ’18 – February ’20
Reviewed and processes all associated formalities after filing of new applications to include Letters Patent. Prepared and e-filed Information Disclosure Statements to include determining whether fees or certification were required.

Target (Fairfax, VA)

Electronics Team Leader
October ’17 – September ’18
Schedule team members according to weekly workload, manage specialty teams and train them to have expert knowledge in the areas they work, track numbers for a variety of areas to find ways to improve using custom excel. Cross trained in multiple areas, was responsible for helping guests making informed decisions, provide backup as needed throughout the store, set planograms, back stock and pull items for guests

Christ United Methodist Church (Fairfax Station, VA)

IT Support Specialist
March ’16 – April ’16
Provided IT support for a large church. Managed an active directory server to reset passwords and edit accounts, worked with outside entities to make sure they had the support they needed, did onsite trouble shooting for computers and printers across the campus, and set up new machines when they came in, helped to configure servers and storage arrays.

Personal Development

Awards/Certifications

Courses

Skills

References

Available upon request